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Six Lenses Evaluation Model with Geoff Rip

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Episode summary

Geoff Rip joins the Learning While Working podcast to share his Six Lenses Evaluation Model that he has developed as part of his Predictable Performance Design methodology, which aims to make it easier and faster to design training that is both engaging and effective. We also discuss the symbiotic relationship between learning and performance, tactics for recall, and how people become competent through the workplace – not training.

About Geoff Rip

Geoff Rip is the Founder and Principal Designer at Training That Works. He is a highly experienced and passionate learning professional with rich and diverse knowledge. He specialises in quality production of end to end learning, utilising social learning and technology, with a dedicated focus on increasing capability resulting in performance uplift.

Key Takeaways

  • Geoff’s methodology is 'performance first', meaning it is applicable if there is a performance need that requires a learning solution that is best met with a training program. It also starts with a clear picture of successful on-the-job performance. Two key models that are part of the methodology are the Training Effectiveness Equation (Formation x Transformation = Results) and the Ready-Set-Go-Show Model.
  • Geoff shares his Six Lenses Evaluation Model:

     

    Six Lenses Model 01

     

    • LENS 1 is Participation, which includes Attendance and Activity and is common to many other approaches to training evaluation.
    • LENS 2 is Perceptions, i.e. participant reactions to the learning process in the READY and SET Phases, e.g. perceptions of psychological safety.
    • LENS 3 is Realistic Performance. If we don't move people as closely as possible to workplace performance, the chances of them actually using their new knowledge and skills is significantly diminished.
    • LENS 4 is Recall Performance. It relates to Imperative 1 in the GO Phase and is based on research into retrieval practice. Training designs that don't incorporate retrieval practice will inevitably be followed by a steep forgetting curve.
    • LENS 5 is Real-world Performance. This relates to Imperative 2 in the GO Phase. There are three components (or levels): Perceptions, Process and Competence or Proficiency.
    • LENS 6 is Performance Outcomes. This includes productivity measures and financial measures/metrics. It also includes ROI (as a financial measure).
  • Geoff recommended a storytelling technique as participants find it easy to tell stories about application. A practical guide for storytelling is SHOW - Situation, How, Outcomes, and Wisdom. We need to evaluate real-world performance, even if it's only at the level of perception, and we need to treat this performance as a learning process.

Segmented time stamps:

01:37 What most learning evaluation activities miss – and how Geoff designed a model to measure competency
06:32 The three phases to Geoff’s evaluation model: Ready, Set, Go, Show
11:00 Geoff’s approach to learning flow over using templates
14:25 The Six Lenses Evaluation Model
34:55 Measuring ROI on select parts of a learning process, as opposed to the entire process
36:44 How to evaluate learning effectiveness by telling a story through the SHOW acronym
38:12 Geoff’s key advice to improving your evaluation process

Links from the podcast:


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